Neil McCord
Hospitality Vs. Courtesy

Is customer service a culture in your organization? Neil will expand on this topic using his background working for the Walt Disney Company and in his current role in providing exceptional experiences at Give Kids The World.

CONFERENCE SCHEDULE

8:00-8:15 Welcome and Intros

8:15-9:45 Rob Jackson-How to Develop as a Volunteer Manager

9:45-10:00 Break 

10:00-11:30 Tobi Johnson-It’s About People Work Not Paperwork:  Using Psychology to Boost Volunteer Involvement

11:30-12:15 Lunch break

12:15-1:45 Elisa Kosarin-Getting Strategic about Volunteer Inclusion: how to influence upwards in your organizations

1:45 – 2:00 Break

2:00 – 3:30 Neil McCord-Hospitality Vs. Courtesy